UtilityPlus offers a streamlined, cloud-based solution for efficient utility service management, enhancing local government operations and increasing citizen satisfaction. With UtilityPlus you can manage and track all your essential activities – Utility Services, Occupational Licenses, Work Orders, 811 Requests, and Wastewater Tracking and Billing – all in one comprehensive solution. Simplify your operations with ONE solution and ONE trusted vendor!
OVERVIEW
Why Choose UtilityPlus?
UtilityPlus empowers local government with a customizable solution designed to streamline utility management, reduce operational costs, and enhance service delivery. With its efficient tracking and management capabilities, UtilityPlus not only optimizes operations but also increases citizen satisfaction, enabling communities to thrive.
UTILITYPLUS SOLUTIONS
- Comprehensive billing for all community utilities and services.
- Efficient meter reading with offline capabilities.
- Flexible online payment options for residents.
- Streamlined meter reading and issue reporting in the field.
- Easy online submission of work order requests by citizens.
- Prioritize and track safety issues and real-time progress updates.
- Detailed cost tracking for inventory, labor, and materials.
- You will no longer have to receive faxes or emails with your 811 requests.
- 811 requests will be sent to our work order system and a work order will be created automatically based on the request.
- The request can then be tracked through work orders, and when closed, we will automatically send a response back to 811.
- Online application and payment processing for faster licensing.
- Automated license issuance and delinquent notices.
- Communication with businesses via text or email.
- Detailed application and payment reporting.
- Track permitted companies and trucks, with signature capture for deliveries.
- Variable pricing based on contracts and delivery hours.
- Simply invoice generation from manifests and payment tracking.
- Integration with most accounting systems for smooth financial management.
UTILITY MANAGEMENT FEATURES
Customer Enrollment
- Smart Account numbering process
- User-friendly interface for unified information
- CASS-certified address validator
Meter Reader Module
- Android and iOS compatible mobile app
- Offline data entry for the field
- Seamless data sync between mobile and the core billing system
Bills and Usages
- One-click solution for bill processing
- Well defined pre-billing, pre-processing, and rollback features
- Usages tracking and comparison
- AMI Integration
Work Orders
- Integrated work order system to manage service requests
- Multiple stages to track the progress of a work order
- Role-based security
- Option to manage and track job cost for labor, material, and equipment
Citizen Portal
- Online portal for the citizen to have real-time account access
- Usage comparison of the last 13 months
- E-Bill enrollment
- Detailed account information and archive of all monthly bills
Payment
- Batch processing with an option to make back-dated payment
- Online credit card, check, cash, and ACH payments
- Auto payment
- Rollback, NSF, and customer credit
Reporting
- Bill printing
- 40+ reports covering all aspects of the billing process
- Advanced dashboard and analytics using Power BI
- End of the Year Tax Reports for citizens
Notifications
- In-bound and Out-bound notifications
- Notifications using SMS, email, and IVR
- Customized notification options for citizens
Ready to revolutionize your utility management? Book a UtilityPlus demonstration conveniently at the calendar link below. Questions? Email sales@utilityplus.com.